Refund policy

As a pre-loved clothing store, we aim to be transparent and fair while keeping our pricing accessible.

Returns

Returns are accepted only if an item is not as described

You must contact us within 48 hours of delivery with clear photos and details

Not available for any final sale items

Items must be unworn and in the same condition as received

Exchanges

Exchanges are not guaranteed due to one-off nature of pre-loved items

Refunds

Refunds are only issued if a return is approved

Original shipping costs are non-refundable

Return shipping is the responsibility of the customer and refunds processed will be less a 5% restocking fee to cover related administration to process the return and re-list items.

Change of Mind

We do not offer refunds or returns for change of mind, sizing issues, or general wear expectations

Please read measurements, condition notes, and descriptions carefully before purchasing

If you’re unsure about an item, feel free to contact us before ordering - we’re always happy to help.